Before you spend anything
The arithmetic decides this, not the agency.
Three things sink American paid search accounts, and the first one sinks them before anyone has written an ad.
The budget is below the floor for this market
This is the one nobody says out loud because saying it loses the sale. Clicks in competitive American categories run to serious money, and conversion rates being what they are, you need a meaningful number of clicks before you can distinguish a campaign that works from one that got lucky. A budget that would fund a real test in most markets buys a handful of clicks a day here — and an account that never accumulates enough data sits permanently in a state where neither Google's automation nor a human can tell signal from noise. Any ecommerce PPC agency USA retailers are considering should be willing to work out that floor with them before a contract, and to say plainly when the answer is that paid search is the wrong channel this quarter.
The account is optimised for the wrong number
Clicks, impressions, click-through rate and even conversions are all easy to improve and none of them is the thing you care about. What matters is cost per acquisition against margin, and then whether that acquisition repeats. An account run to maximise conversions will happily buy you a great many cheap, worthless ones — coupon hunters, existing customers who were going to buy anyway, and your own brand name, which you were going to win for free.
Nobody is subtracting anything
Most underperforming accounts are not missing a clever campaign; they are carrying twenty that should have been switched off. Broad match with no negative list, search terms nobody has read in six months, and automated campaign types given free rein over a budget they will happily spend on the wrong intent. The first month of competent management is usually mostly subtraction, which is unimpressive in a report and is where the money is.
What we can prove, and what we cannot
Every campaign write-up in our library is a draft, in every market, and we have left them there rather than activate four-sentence stubs so this page can show a number. So there is no American advertiser here whose cost per acquisition we halved. Competing pages will show you one. Ask for a screenshot from the ad account with the account name visible and the date range unedited, and watch what happens.
What you can check instead
The structural commitments, which are worth more than a case study anyway because they are verifiable on day one rather than claimed about the past. The account is created in your company's name with your billing details, so media spend goes to Google directly and never passes through our invoice — which means we cannot mark it up and you can see exactly what was spent without asking. You keep the account when the engagement ends, with its whole history, so a change of agency costs you continuity rather than restarting from zero. And reporting comes out of your own account rather than a dashboard only we can log into.
Why that structure matters more here than anywhere else
Because the amounts are larger. An agency that holds the ad account and bills media through itself has a margin that grows when you spend more, whether or not spending more is right for you — and in the most expensive ad market in the world that conflict compounds fast. The arrangement above removes it: we are paid for management, we have no interest in your budget going up, and we will tell you to reduce it when the data says so.
What we would do in the first fortnight
Read the search terms report, which is the single most informative and least-read document in any account. Build the negative list that should already exist. Separate brand from non-brand so the reporting stops flattering itself. Check that conversion tracking measures something that correlates with revenue rather than a form view. None of that is clever and all of it is usually undone, and it is the work that has to happen before any question about creative or bidding strategy is worth asking.
How it runs
You see the arithmetic at step one.
Free account teardown
Written, inside 48 hours. What is being wasted, what the search terms say, and whether your budget clears the floor for your category at all.
Structure and tracking first
Negatives, campaign separation and conversion tracking that measures revenue. Before anything is scaled, not after.
Run against cost per acquisition
Reported from your own account. Brand and non-brand separated, so the numbers say what they appear to say.
Stop when it is not working
Recommending you pause is a legitimate outcome and one we will put in writing. Some categories do not clear the floor and never will.
Money
How we charge — and how we do not.
Monthly management
A flat monthly fee for the work, scoped after the free teardown. Your media budget is paid to Google directly from your own account and never touches our invoice.
- ✓Cancel with notice
- ✓Account in your name
- ✓Spend visible to you at all times
Audit and fix, one-off
For advertisers who have somebody in-house and need the structure corrected rather than the account run. Fixed scope, ends when it is done.
- ✓Search terms cleaned
- ✓Tracking verified
- ✓Written handover to your team
Not offered: percentage of spend
We do not charge a percentage of media budget, in this market especially. It pays us more when you spend more, which is a conflict at exactly the moment you need honest advice about whether to spend less.
- ✓No markup on media
- ✓No incentive to scale badly
- ✓Fee independent of budget
There is no rate card on this site, in any currency, deliberately. What is fixed is the process: free teardown, written scope, one price, agreed before anyone starts.
FAQ
Straight answers.
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